Printer service and repair
We come out once to any machine — whatever ink is in it, whoever sold it, and whoever has been servicing it until today.
Tell us the machine, the error, and the job it failed on. A stopped machine is a phone call, not a form: +1 (213) 315 34 89 or [email protected].
What the visit is for
Ongoing support is not something we sell by the hour. It comes with our ink, and the visit is how we get to see your machine and you get to see how we work. What happens after it is your decision.
What speeds up a diagnosis
- The exact error text, photographed if the screen will not copy it
- A photo of the failed print, and of the media it was on
- What changed before it started: new material, new file, a service, a move
How we reach the machine
- Phone and email during business hours, Pacific time
- Remote desktop diagnostics over TeamViewer
- RIP troubleshooting: Caldera, ONYX, PhotoPRINT
- On site for mechanical and electrical work, printhead cleaning, and alignment
- Los Angeles area and the Western United States
After the visit
Shops running LIPLA have a direct line to the engineer who knows their machine and an answer within 24 hours. No case number, no dealer in the middle, no waiting on an OEM to authorize a visit. Remote first, on site when the fault needs hands on it, and on a schedule where the point is that nothing has failed yet.
Getting there from where you are is a conversion. Any brand qualifies, and the engineer who came out already knows the machine.
Request a visit
Six answers and we can say when an engineer can be at the machine. If it stopped today, calling is faster.
Case Studies
Real work, documented with the machine, the site, the challenge and how we solved it.
Océ Arizona 365: control board replaced, ink converted to Lipla
The printer would not run and would not initialize. A printhead control board replaced it, the heads were flushed and dried while the machine was open, and the ink system was converted from OEM to Lipla in the same visit.
Two Océ Arizonas: a leaking white channel and a bed that missed the ruler
A 2280 that dripped white ink from its heads overnight, and a 360 next to it with air in the white filters. Wrong air filters, a clogged head segment, split coolant hoses and registration pins that had drifted off the ruler.
A loose screw shorted four printhead boards on a VUTEk H5
The printer stopped part-way through initialization and put a system error on the panel. The cause was a screw loose inside the carriage, lying across the printhead control boards. One board is back in service; three are on the bench.
Move your printer onto LIPLA and the engineers come with it
Print quality we stand behind on agreed materials, and the people who keep it there. Both last as long as the machine runs on ours.
- A direct line to the engineer
- Telegram, not a ticket system. The person who answers is the one who knows your machine.
- An answer within 24 hours
- No case number, no dealer authorization, no waiting on an OEM to approve a visit.
- Special terms on engineer time
- Installation, production launch and repair are done on contract terms rather than sold to you as jobs.
- Your machine’s history, held here
- What was installed, what was converted, what was serviced and when. That history is usually what makes the second call shorter than the first.